FAQ

Why are my products out of stock?

Braaishop.com is an online store offering a huge variety of braai products.  Due to the sheer number of products listed we may not have every item on hand.  On completion of your order you will be notified should the product be on back order.  In this event Braaishop.com will give you the option of:

1.  leaving the product on back order where we will keep you updated of the expected availability date from the manufacturer;

2.  selecting alternative products that are substantially similar to your requested products; or

3.  a 100% refund.

 

Do you have a physical shop where I can view products?

We are in the process of finalising a physical store to be opened within the next couple of months.  We are very excited to offer you a real store as well as the online store.  Keep your eyes glued on the site – we will keep you informed of the progress of the store and when the grand opening will be held.

 

Can I purchase items from Braaishop.com from overseas?

Unfortunately due to various tax implications we are unable to facilitate purchase and delivery to countries other than South Africa.  In the event that you wish to purchase an item for delivery within South Africa please contact the BraaiShop Team for information regarding payment through PayPal.

 

How long does delivery take?

In the normal course deliveries should be received within 48 to 72 hours (excluding weekends and public holidays) from the date of order and payment.  Please allow further time in the event we are sourcing a specialised product for you.  We deal directly with many of the manufacturers and we are not in control of how long it may take them to confirm availability.

 

Who do I contact if I would like my braai related products listed on Braaishop.com?

BraaiShop.com aims to be the biggest and best supplier of all things braai.  In the event you have a product that you would like to have available on BraaiShop.com please contact us via the contact form on the site.  One of the team will contact you as soon as possible.

 

How do I list my braai event on the BraaiShop.com events page?

Please contact us via the contact form on the site.  A braai is a very social past time so we would be more than happy to share your event with the BraaiShop.com community.

 

I have the best braai recipe ever!  Can I list it on BraaiShop.com?

If the recipe is your brainchild and something new to the braai community we would love to publish it online.  Contact us via the contact form and we will publish your recipe and give you full credit for it.  Due to copyright restrictions we cannot publish recipes that have previously been published via other authors or in publications without prior permission.

 

Bragging Rights?

Would you like to brag  about your most recent ground breaking, history making and liver bruising braai?  How about sharing it with us on Facebook?   Pictures and stories are more than welcome.  The best stories and pictures may be added to the online site for others to drool over!